Terms of Use

Last updated: 8 May 2026

1. Introduction and Acceptance

Welcome to the crystalbyte website. These Terms of Use govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our website or services.

2. Definitions

  • "We", "Us", "Our" refers to crystalbyte
  • "You", "Your" refers to the user or viewer of our website
  • "Website" refers to crystal-byte.com and all associated pages
  • "Services" refers to our educational programmes and coaching services
  • "Programme" refers to any educational service we provide

3. Use of Website

3.1 Permitted Use

You may use our website for:

  • Viewing information about our programmes and services
  • Contacting us with enquiries
  • Booking programmes and services
  • Any other legitimate purpose consistent with our business

3.2 Prohibited Use

You must not:

  • Use the website in any unlawful manner or for any unlawful purpose
  • Violate any applicable laws or regulations
  • Infringe upon our intellectual property rights or those of any third party
  • Transmit any harmful code, viruses, or malicious software
  • Attempt to gain unauthorised access to any part of the website or systems
  • Collect or harvest data from the website using automated means
  • Interfere with the proper functioning of the website
  • Impersonate any person or entity or misrepresent your affiliation
  • Use the website to distribute spam or unsolicited communications

4. Services and Programmes

4.1 Educational Nature

Our services provide financial literacy education. They are not financial advice, investment advice, or professional counselling. We do not provide regulated financial services.

4.2 Booking and Payments

When you enquire about or book a programme:

  • Prices are stated in British Pounds (GBP) and include VAT where applicable
  • Payment terms will be provided upon booking confirmation
  • We reserve the right to modify prices with reasonable notice
  • Full payment terms and cancellation policies will be provided in your booking confirmation

4.3 Programme Delivery

We will deliver programmes with reasonable skill and care. However:

  • Learning outcomes depend on individual engagement and circumstances
  • We cannot guarantee specific results or behavioural changes
  • Programmes may be adapted to suit participant needs and learning styles
  • We reserve the right to reschedule sessions with reasonable notice in exceptional circumstances

4.4 Participant Responsibilities

Participants (or parents/guardians where applicable) agree to:

  • Attend scheduled sessions or notify us of absences
  • Engage with programme materials and activities
  • Treat facilitators and other participants with respect
  • Provide accurate information relevant to programme delivery
  • Inform us of any special needs or requirements

5. Intellectual Property

5.1 Website Content

All content on this website, including text, graphics, logos, images, and software, is owned by crystalbyte or our licensors and is protected by UK and international copyright laws.

5.2 Programme Materials

Educational materials provided as part of our programmes remain our intellectual property. You may:

  • Use materials for personal learning purposes
  • Share within your immediate family

You may not:

  • Reproduce, distribute, or sell our materials
  • Use materials for commercial purposes
  • Modify or create derivative works without permission

5.3 Trademarks

The crystalbyte name and logo are trademarks. You may not use these without our prior written permission.

6. Privacy and Data Protection

We are committed to protecting your privacy. Our handling of personal data is governed by our Privacy Policy and complies with UK GDPR and Data Protection Act 2018.

By using our website and services, you consent to our data practices as described in the Privacy Policy.

7. Third-Party Links

Our website may contain links to third-party websites. We do not control these websites and are not responsible for their content, privacy practices, or terms of use.

Clicking on third-party links is at your own risk. We recommend reviewing the terms and privacy policies of any third-party sites you visit.

8. Disclaimers and Limitations

8.1 Website Availability

We strive to maintain website availability but cannot guarantee uninterrupted access. The website may be unavailable due to maintenance, technical issues, or circumstances beyond our control.

8.2 Information Accuracy

We make reasonable efforts to ensure information on our website is accurate and up-to-date. However, we do not warrant the completeness or accuracy of all content. Information may change without notice.

8.3 Educational Services

Our services provide education and guidance but:

  • Are not a substitute for professional financial advice
  • Do not guarantee specific outcomes or behaviours
  • Should be supplemented with ongoing learning and practice

8.4 Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Any indirect, consequential, or incidental damages
  • Loss of profits, data, or opportunities
  • Damages arising from use or inability to use the website
  • Reliance on information provided on the website

Our total liability for any claim shall not exceed the amount paid for the relevant service.

8.5 Statutory Rights

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded or limited.

You have statutory rights under UK consumer protection law. These terms do not affect those rights.

9. Safeguarding

We are committed to safeguarding children and young people. All staff follow safeguarding protocols and maintain appropriate DBS checks where required.

If we have concerns about a child's welfare, we will follow appropriate safeguarding procedures, which may include contacting relevant authorities.

10. Complaints and Disputes

10.1 Complaints Procedure

If you have a complaint about our services:

  1. Contact us in writing at [email protected]
  2. We will acknowledge your complaint within 3 business days
  3. We will investigate and respond substantively within 14 business days
  4. If you remain unsatisfied, you may escalate to our senior management

10.2 Dispute Resolution

We prefer to resolve disputes amicably. If a dispute cannot be resolved through discussion, it may be referred to mediation before pursuing legal proceedings.

10.3 Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these Terms of Use from time to time to reflect changes in our practices, services, or legal requirements.

We will post updated terms on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated terms.

For significant changes, we may provide additional notice through our website or direct communication.

12. Severability

If any provision of these terms is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

13. Entire Agreement

These Terms of Use, together with our Privacy Policy and any booking terms provided, constitute the entire agreement between you and crystalbyte regarding use of our website and services.

14. Contact Information

For questions about these Terms of Use:

crystalbyte
27 Piccadilly Gardens
Manchester
M1 2AP
United Kingdom
Email: [email protected]